STORE POLICY

Here at K38, we care more about you than the apparel itself, duhhhh. We want all our customers to feel satisfied when purchasing a good from us and we know we can't be perfect (because who is perfect) but we try to be so if anything happens, please contact us at support@k38co.com and we will be sure to contact you back as soon as we can! If anything happens on our part we will be sure to notify you.

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Shipping Policy

• We are committed to getting your products to you quickly and efficiently. Once your order is placed, please allow 3-5 business days for processing and shipping (we aren't Amazon fast). We work with trusted carriers to ensure your package is delivered safely and on time.

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• Please note that shipping times may vary depending on your location and any unforeseen circumstances that may arise. If your package is delayed, we will do everything we can to get it to you as soon as possible and keep you updated every step of the way.

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• If you need to return a product, please send an email to our team. We are happy to provide a refund for any unused and undamaged products within 20 days of purchase.

  • Please note that you will be responsible for the cost of shipping the item back to us if it's not within 20 days.

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• If you receive a damaged or defective product, please contact us immediately so that we can provide a replacement or refund. We may ask for photos or additional information to help us improve our products and prevent similar issues from occurring in the future. 

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Return policy

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your product, you may return it to us for a full refund or exchange within 20 days of purchase. Here are the details of our return policy.

• Eligibility: To be eligible for a return, your clothing item must be unworn, unwashed, and in the same condition that you received it. It must also have all original tags and packaging intact.​​

  • This means if you purposely mistreat or damage the product and try to ​say that it came like that in order to get a refund, we will not provide one for you. 

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• Returns Process: To initiate a return, please contact our team with your order number and reason for the return. We will provide you with instructions on how to return your item.

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• Shipping: You will be responsible for paying the shipping costs associated with returning your order if it's not in those 20 days from the original purchase date. If it's in those 20 days, email us and we will assist you. If you need an exchange contact us immediately, don't wait.

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• Refunds: Once we receive your return, we will inspect the item and notify you that we have received it. We will also notify you of the approval or rejection of your refund. If your refund is approved, we will initiate a refund to your original payment method. Please note that the refund may take several business days to appear on your account.

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• Exchanges: If you would like to exchange your clothing item for a different size or color, please contact our team to arrange for the exchange. You will be responsible for paying any price difference between the products and the shipping costs associated with the exchange.